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CBWY Blog

Our Response to Coronavirus

Keeping our customers, our communities and our employees safe is a top priority and we want to share the steps we are taking in response to coronavirus.

Because minimizing the spread of this illness is of the upmost importance, we have implemented some new sanitation policies. In addition to our nightly cleaning, our teller lines and high traffic areas are being regularly disinfected with an anti-viral cleaner. Our employees are also diligent with hand washing, especially after handling money.

If you are not feeling well, please refrain from doing business inside the bank to help protect other customers and our employees.

We want to remind you that we offer a variety of safe and secure online banking options.

Online Banking: check your balance, transfer funds, or view your transaction history anytime–real time.

Mobile Banking App: manage your finances all from our free mobile app.

Mobile Deposit: use your mobile device to deposit checks electronically within our free mobile app.

Online Bill Pay: make payments anywhere, anytime.

24 hour ATMs: convenient access to 24 hour ATMs

In addition, we offer several conveniently located night drop boxes and drive-thru services.  As always, we have local customer service representatives available by phone.

We will continue to monitor the latest news and keep our customers updated with any pertinent information as it relates to our accessibility and service. We do have a pandemic plan in place and are prepared to be of service to you throughout this pandemic.

Although there are certainly challenging financial times ahead, you can rest assured that Commerce Bank of Wyoming is strong as demonstrated through our five-star rating for strength and stability by Bauer Financial.

As always, we are grateful for the opportunity to serve you.

update 

6/12/2020- Commerce Bank of Wyoming will be resuming regular lobby hours beginning Monday, June 15 2020.  Lobby hours will be 9:00 am -5:00 pm with drive-thru service available Monday- Thursday: 8:00 am to 5:30 pm and Friday 8:00 am to 6:00 pm.

To minimize wait time we ask that if you would like to speak to member of our Loan Department please call 307-362-4455 to schedule an appointment.

5/27/2020-  Commerce Bank of Wyoming is preparing to partially reopen our lobby Tuesday, June 2, 2020. As we are entering this stage in the pandemic, “normal” looks a bit different. We strive to ensure that we reference regulations and guidelines that are in place for what matters most, our employees and our community.

Our lobby will be open Monday- Friday 11 am to 4 pm for teller transactions only.  We ask that if you would like to conduct business in person with a member of our Personal Banking or Loan Departments that you please schedule an appointment by calling 307-362-4455.   The drive-thru service will remain open Monday- Thursday: 8:00 am to 5:30 pm and Friday 8:00 am to 6:00 pm. 

During our transition we want to remind and encourage you to utilize our safe and secure online banking options, 24 hour ATM’s, and our night drop box and drive-thru service.

Commerce Bank of Wyoming will be providing face coverings for our employees, for the safety of our staff as well as our customers.  We encourage customers entering the lobby to wear a mask; however, it is not required.  For safer employee- customer interactions we have implemented Plexiglas coverings at the Teller stations as well as the front desk. We will be upholding  social distancing guidelines. A limited number of people will be allowed in the lobby at one time. We have placed social distance markers throughout our lobby for additional convenience and safety.

We would like to sincerely thank you for your patience and support throughout the course of this pandemic. As we slowly transition back to “normal”, we want you to know that we care deeply about doing our part to help the people, businesses, schools and organizations within our community succeed.

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